Shipping policy

Purely Natural Shipping Policy

When placing an order, you can select your preferred delivery option: Shipped or In-Store Pickup. Our delivery options (depending on your location) include expedited (Australia Post Express) or standard shipping. Shipping costs will be estimated in the shopping cart. Shipping rates are weight-based, and weights are rounded up to the next kilogram to align with the policies of the shipping providers we use.

Shipping Costs

• For WA and NT shoppers, shipping costs are calculated based on the actual weight of your order.
• For other locations, standard delivery starts at $10.50 for orders under 5kg. Additional costs apply for orders over 5kg.
• Expedited (Express) delivery is available for most orders, subject to Australia Post availability.
• Remote locations incur a Remote Areas Surcharge.
• Free shipping is available for orders over $149 and weighing less than 5kg (excludes NT and WA).

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Dispatch Times

We aim to dispatch all products within 24 hours of your order. However, due to high volumes, some items may be shipped the following day.

If you require your items urgently (e.g., for trips or gifts), please contact us directly to discuss specific deadlines.

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Shipping Carriers

We use Australia Post, Sendle, and Aramex (Fastways) for our deliveries.

Please note:

• Orders are not insured unless Transit Cover is selected at checkout.
• Any loss or damage occurring after the parcel leaves Purely Natural's Fulfillment Center is at the buyer’s risk.

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Transit Cover

You may opt for Transit Cover at checkout for $1.99.

• Covers goods up to $100 in value, subject to Australia Post and Aramex policies.
• Claims for compensation must be made directly with the shipping provider, who will assess the claim on a case-by-case basis.
  Purely Natural does not underwrite this insurance or guarantee outcomes.

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Damaged and Lost Items

• For items damaged in transit, provide photos within 3 business days to Purely Natural, and we will lodge a claim with the shipping provider.
• For items that are lost, you should contact the shipping provider directly to make a claim.
  Purely Natural acts only as a facilitator and is not liable for refunds or reimbursements. Customers must cover reshipping costs for damaged or lost items not insured.

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Shipping Surcharges

• PO Box Surcharge: $2.50 (additional fee for shipping to PO boxes or Parcel Lockers).
• Remote Area Surcharge: $20 (applies to specific postcodes).
• Transit Cover: $1.99 (optional insurance for shipping).

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Authority to Leave

All orders are shipped with Authority to Leave.

• The delivery driver will select a safe location to leave the parcel.
• You agree that the parcel is considered received once it is left at your premises as per the tracking details.
• Purely Natural and its shipping providers are not responsible for lost or stolen parcels under this method.

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Unclaimed Deliveries

If a parcel is uncollected from an Australia Post collection point and returned to us, a $10 charge per returned parcel applies.

• Reshipping requires payment of the $10 return fee + new shipping costs.
• For refunds, the product cost will be refunded less the return postage costs and any discounts applied to the original shipment.
• A 20% restocking fee applies for unclaimed parcels or when we cannot arrange redelivery within 7 days.

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Heat-Sensitive Items

We do not provide refrigerated courier services.

• Standard deliveries expose goods to varying temperatures in transit.
• For heat-sensitive items (e.g., chocolates, cosmetics), we recommend selecting Express Post during warmer months to minimize exposure to high temperatures.

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Risk and Title

• Title to goods passes to you once full payment is received.
• Risk passes to you once the goods are delivered or collected by the shipping provider.

Purely Natural does not issue refunds for dispatched orders as indicated by tracking information.

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Returns & Replacements

For details on returns, please visit our Returns & Replacements page.

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Please note: These terms and conditions are subject to change without notice.