Terms of service

Purely Natural User Agreement

By using the purelynatural.com.au website (and App and mobile site) and our social media pages (“Website”), you accept these terms and conditions (“Buyer Participation Agreement”) and our Privacy Policy. This Agreement is between you and Pure Vitality Australia Pty Limited trading as Purely Natural (referred to in this Agreement as “we”, “us” or “our”). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

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Registration and User Requirements

While guest checkout is available for purchases, you may register as a member to access additional features on the Website or our services. By registering, you provide personal information, including your name, address, and a valid email address. You must ensure the accuracy and currency of this information.

By using the Website, you consent to receiving direct marketing communications at the email address provided. You may unsubscribe at any time. Certain communications, such as reminders for items left in your cart, may be implied by using specific Website features.

To register or use the Website, you must:

• Be at least 18 years old.
• Have a current Australian residential address.
• Have the legal capacity to enter into a binding agreement.

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Access and Use of the Website

You agree to use the Website through its provided interfaces and in compliance with these terms and applicable laws. You must not:

• Interfere with or disrupt the Website or its servers/networks.
• Use data mining, robots, or similar data gathering tools.
• Use, copy, or distribute content without our explicit permission.

We may report fraudulent, abusive, or illegal activities to authorities. If you have an account, you are responsible for securing your account credentials. Notify us immediately if you suspect unauthorized use of your account.

We do not guarantee uninterrupted access to the Website and disclaim responsibility for the content of linked third-party websites.

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Information on the Website

Product information is based on materials from suppliers or manufacturers. While we strive for accuracy, we are not responsible for errors or inaccuracies unless required by law. Verify product information and suitability before purchase.

Actual product appearances may differ slightly from their representations on the Website due to screen limitations or promotional depictions.

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Disclaimer and Liability

To the fullest extent permitted by law, we exclude liability for:

• Errors or inaccuracies on the Website or our social media pages.
• Actions taken based on Website information.
• Personal injury, property damage, or unauthorized access resulting from use of the Website.
• Interruption of transmission or harmful code from third parties.

Where required by law (e.g., under Australian Consumer Law), liability is limited to applicable remedies.

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Indemnity

You agree to indemnify us, including our directors, officers, employees, and agents, against any losses or liabilities arising from claims related to your breach of this Agreement or conduct.

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Placing Orders

You are responsible for any errors in your order. Orders are invitations to treat, and goods are not reserved until payment is received in full.

We may reject orders flagged for fraud, shipping issues, or incorrect pricing. If we cancel an order, a full refund will be provided.

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Shipping and Delivery

We aim to meet delivery timeframes but cannot guarantee this due to factors beyond our control. Allow up to 30 days for delivery. Shipping charges are confirmed at checkout. Some deliveries require signatures, and you must ensure delivery can be received.

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Returns and Refunds

Change of Mind: Returns for refunds or exchanges are allowed within 30 days if the item is:

• Unused and in its original condition.
• Sealed with intact packaging and tags.

Exclusions: Returns are not accepted for certain products, including intimate items, cosmetics with broken seals, and perishables. See our Returns & Replacements Policy for more details.

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Defective Goods

Goods are covered by Australian Consumer Law guarantees. You may be entitled to remedies for major failures or other defects. Contact us for assistance with defective goods.

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Social Media and Content

You are responsible for content you post or share on our Website or social media pages. Prohibited content includes:

• Defamatory, misleading, or offensive material.
• Unauthorized promotional material.
• Harmful software or impersonations.

We may remove or refuse content at our discretion.

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Intellectual Property

All Website content, including text, graphics, and code, is protected by intellectual property laws. You may not modify, copy, or reverse-engineer Website elements.

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Privacy and Personal Information

Our Privacy Policy governs the collection and use of your personal information. Please review it for details on how your data is handled.

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General Terms

This Agreement is governed by New South Wales, Australia law. If any provision is found unenforceable, the remaining terms remain valid. Non-enforcement of any term is not a waiver of rights.

For any questions about this Agreement, please contact us.